Privacy Policy and Personal Data Processing

This Privacy Policy explains what personal data ChenXin Cargo collects through the website chenxincargo.com, why we collect it, how we store and protect it, and what rights you have. We process personal data in accordance with the principle of lawfulness, fairness and transparency, and we collect only what is necessary to answer your enquiry and to provide the freight services you request.

1. Who is responsible for your data

The data controller is:

Legal entity	ChenXin Cargo (freight forwarding and sourcing, operating since 2014)
Registered location	Guangzhou, Guangdong, People's Republic of China
Email	jim@chenxinfo.cn
Telephone / WhatsApp	+86 156 7476 1700
Telegram	@chenxincargo

If you have any question about this policy or about how your data is handled, contact us using the details above. We answer data-protection requests within 30 days.

2. What personal data we collect

We only collect data that you choose to give us, plus a limited set of technical data generated automatically when you browse the site.

2.1 Data you provide voluntarily

• Identification and contact data: name, company name, telephone number, WhatsApp number, email address, Telegram username.
• Cargo and shipment data: origin, destination, cargo description, weight, volume, dimensions, Incoterms, declared value, preferred transport mode, requested dates.
• Correspondence: the content of messages you send us through the quote form, email, Telegram or WhatsApp.
• Documents you upload (for example packing lists or photos) when you use the upload page.

2.2 Technical data collected automatically

• IP address, browser type and version, operating system, device type, screen resolution.
• Pages viewed, time on page, referring URL, approximate geographic region derived from IP.
• Cookie identifiers, but only after you give consent (see section 5).

3. Why we process your data

Purpose	Data used	Basis
Answering your quotation request and preparing a commercial offer	Contact data, cargo data, correspondence	Your request / consent
Arranging transport, customs clearance and delivery	Contact data, cargo data, documents	Performance of a contract
Communicating about an active shipment	Contact data, shipment data	Performance of a contract
Improving the website and understanding which content is useful	Technical data, cookie data (with consent)	Consent
Complying with accounting, tax and transport-law obligations	Contract and shipment data	Legal obligation
Preventing fraud and abuse of the website	Technical data, IP address	Legitimate interest

We never sell your personal data, and we do not use it for automated decision-making that produces legal effects for you.

4. Legal basis

We process personal data on the following grounds:

• Your consent — given when you tick the consent box on the quote form, or when you accept cookies in the banner. You may withdraw consent at any time.
• Performance of a contract — when you ask us to arrange transport and we need your data to do so.
• Compliance with legal obligations — customs, tax and accounting requirements.
• Legitimate interest — keeping the website secure and preventing abuse, in a way that does not override your rights.

5. Cookies and analytics

Cookies are small text files stored in your browser. We use two categories:

• Strictly necessary cookies — required for the site to work (for example remembering your language preference). These do not require consent.
• Analytics cookies — set by Yandex Metrika (Yandex LLC). They help us understand traffic volume, popular pages and how visitors navigate the site. These are loaded only after you click “Accept” in the consent banner.

If you decline, no analytics script is loaded and no analytics cookie is written. Your choice is stored locally in your browser (cx_cookie_consent) so that we do not ask again. You can change your mind at any time by clearing site data in your browser settings.

Yandex Metrika may process technical data on servers located in the Russian Federation. Yandex's own privacy terms apply to that processing: yandex.com/legal/confidential.

6. Who we share data with

We share personal data only to the extent necessary to deliver the service you requested:

• Carriers and transport partners (rail operators, shipping lines, trucking companies, airlines) — the shipment details needed to move your cargo.
• Customs brokers and agents — for declaration and clearance.
• Warehouses and inspection providers — when you ask for consolidation, storage or quality inspection.
• IT service providers — hosting, email and analytics providers acting on our instructions.
• Public authorities — where required by law (customs, tax, law enforcement).

We do not sell, rent or trade personal data to advertisers or data brokers.

7. International transfers

Because we operate between China, Russia, Central Asia and the UAE, your data may be transferred to and processed in countries other than your own. We limit such transfers to what is necessary to perform the requested service and require our partners to protect the data to a standard equivalent to this policy.

8. How long we keep data

• Quotation enquiries that do not become orders: up to 24 months from the last contact, then deleted or anonymised.
• Shipment and contract records: as long as required by accounting and transport legislation (normally 5 years).
• Analytics data: as configured in Yandex Metrika, normally up to 24 months.
• Consent records: kept for as long as the consent is valid, plus the period needed to demonstrate compliance.

9. Your rights

You have the right to:

• Access the personal data we hold about you and receive a copy.
• Correct inaccurate or incomplete data.
• Delete your data, where we are not required by law to keep it.
• Restrict or object to certain processing.
• Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
• Receive your data in a structured, machine-readable format.
• Lodge a complaint with a supervisory authority — in the Russian Federation, Roskomnadzor; in the European Union, your national data-protection authority.

To exercise any of these rights, write to jim@chenxinfo.cn with the subject line “Personal data request”. We may ask you to confirm your identity before acting, to protect your data from unauthorised access.

10. How we protect your data

We apply technical and organisational measures appropriate to the risk: encrypted connections (HTTPS) across the site, restricted access to enquiry data on a need-to-know basis, access logging, and periodic review of who can see customer records. No system is perfectly secure, but we act promptly on any suspected incident and notify affected users where required.

11. Children

Our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data, contact us and we will delete it.

12. Changes to this policy

We may update this policy to reflect changes in our practices or in the law. The current version is always published on this page with its effective date. Material changes will be announced on the website.

13. Contact us